Quality – Measuring what gets Delivered
Quality is what we deliver. Every organisation works on measuring their product or services delivery performance. A few pertinent questions around Delivery Performance Measurement are: 1. Are we Measuring what we are Delivering? The most obvious response to this would be yes However, often these measurements are from business or organisations perspective not customers perspective. […]
Self Consciousness is Enemy of Excellent Performance
Self Consciousness is Enemy of Excellent Performance I first heard this phrase when I was listening to a TED Talk (Fix the Broken).The context of the talk was more to do with the social impact of the US Legal System. I looked at it from the perspectives of Excellent Performance of the people in organization. […]